eSourcing Could Provide Colombia with the Opportunity to Stand Out in BPO
Javier Carranza Tresoli explains how eSourcing companies in Colombia could leverage unique operational models to differentiate the market from Nearshore competition. The post eSourcing Could Provide...
View ArticleLos 3 Pilares de La Transformación Digital para Las Empresas de Nuestra Región
Estas tres competencias básicas en la transformación digital será lo que separa a las empresas que triunfan de las que fracasan en la próxima década. The post Los 3 Pilares de La Transformación Digital...
View Article4 Ways to Successfully Implement Artificial Intelligence in Your Business
These 4 tips will set you up to implement artificial intelligence, ensuring you are prepared to embrace the tech in a way that benefits your entire company. The post 4 Ways to Successfully Implement...
View ArticleWhy Innovation in French-Language Delivery is Essential in Canadian Outsourcing
As Quebec's economy grows and the language spreads across the region, the French-speaking consumer segment should be top of mind for providers in Canada. The post Why Innovation in French-Language...
View ArticleHow to Navigate Complicated Legal Issues in Vendor Management
Marty Stallone gives advice on how to best navigate and protect against the complicated legal issues associated with vendor management and relationships. The post How to Navigate Complicated Legal...
View ArticleDigital Mentality is The Biggest Challenge for Today’s Transformative Companies
Or, why the development of a digital mentality in the company culture is crucial for the long-term health of the digital transformation initiative. The post Digital Mentality is The Biggest Challenge...
View ArticleHow the Right Knowledge Management System can Improve Customer Experience
Mike Aoki breaks down some of the advantages for BPO clients and vendors when implementing a reliable knowledge management system for their agents. The post How the Right Knowledge Management System...
View ArticleAre Latin American Contact Centers On A Mission Impossible To Do More With Less?
Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible? The post Are Latin American Contact Centers On A...
View Article5 Ways an Executive can Build Strong Partnerships from Outsourcing Projects
Grant Wickes outlines five things you can do as an executive to ensure your outsourcing project develops as a partnership relationship. The post 5 Ways an Executive can Build Strong Partnerships from...
View ArticleA Comparison of Colombia’s Startup Hubs: Medellin vs. Bogota
Bogota’s large, segmented tech sector and Medellin’s international community are in close competition to become Colombia's most important startup hub. The post A Comparison of Colombia’s Startup Hubs:...
View ArticleStatus update from Jalisco: NAFTA Talks and Mexican Elections Causing Volatility
Jose Miguel Zozyacorrea explains how a mix of political and economic headwinds will very likely alter the face of business and FDI in Jalisco, Mexico. The post Status update from Jalisco: NAFTA Talks...
View ArticleWhy is SoCal Still in the Dark About the Hi-Tech Ecosystem in Baja California?
Despite the growth of Baja California and the surrounding region as a hi-tech powerhouse, nobody in Southern California seems to be aware of it. The post Why is SoCal Still in the Dark About the...
View ArticleIs Your Service Contract Protecting Your Company? 9 Essential Clauses that...
When it comes to your outsourcing service contract, getting these terms right is the best way to protect your company if things go awry. The post Is Your Service Contract Protecting Your Company? 9...
View ArticleWhich Technologies Will Impact Latin American Telcos in 2018?
As 2017 comes to an end, Ignacio Perrone, Digital Transformation Research Manager at Frost and Sullivan, shares the key impacts that technology will have on Latin American telcos in 2018. The post...
View ArticleHow Voice-Only BPOs Can Compete in 2018’s Customer Experience Environment
As customer experience demands evolve at a rapid pace, voice-only BPOs will need to make some big changes in order to stay relevant in the coming years. The post How Voice-Only BPOs Can Compete in...
View ArticleHow to Adopt Enterprise Blockchain Without Falling Victim to the Hype
Natalie Gil provides a road map for the most practical and impactful route to blockchain adoption, and how to avoid the dangers of jumping on the hype train. The post How to Adopt Enterprise Blockchain...
View ArticleCartagena de Indias: A Budding Startup Community on Colombia’s Coast
Cartagena is in the nascent stages of reinventing itself as a startup hub, driven by the efforts of determined entrepreneurs, but there are still uphill battles to face. The post Cartagena de Indias: A...
View ArticleWhy A Properly Drafted Intellectual Property Clause is Essential for...
Citing a recent IT services case, Gabriela Smith explains why having a clear intellectual property clause saved her client from disaster. The post Why A Properly Drafted Intellectual Property Clause is...
View ArticleAsesoría & Co-Ejecución: La Nueva Consultoría Gerencial
Otto Acuna explica cómo un cambio importante en las expectativas de los grandes compradores de consultoría gerencial está dando forma a la industria. The post Asesoría & Co-Ejecución: La Nueva...
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